ChatGPT, the generative AI chatbot developed by OpenAI, has made a remarkable impact on the utilization of AI. Since its introduction in November 2022, it has seamlessly integrated into both personal and professional spheres. Students rely on ChatGPT for assignment assistance, travelers use it to plan trips, and offices leverage its capabilities to enhance workforce efficiency. A recent report sheds light on the diverse usage of ChatGPT across various corporate sectors, revealing that over 50% of tech HR employees employ the AI chatbot for their work.
Tasks such as training, surveys, performance reviews, recruiting, and employee relations are among the areas where HR departments are using ChatGPT. The report by B2B Reviews highlights that 10% of tech HR employees openly admitted to using ChatGPT for writing employee terminations. Additionally, HR professionals reported saving an average of 70 minutes per week by automating tasks such as interview scheduling and candidate follow-ups.
The survey also shows that nearly 70% of HR tech employees receive the necessary financial resources and tools from their companies to drive positive changes in HR practices. This commitment of the tech industry to enhance HR operations and employee experiences is evident. The report also emphasizes other tech tools employed by HR departments, with payroll software being utilized by 54% of professionals and background check software favored by 42% of respondents. HR analytics and reporting (41%) and time and attendance systems (40%) are also valued resources.
However, concerns arise regarding AI’s impact on future job prospects, as 44% of small business owners anticipate hiring fewer employees due to AI capabilities. AI-powered tools have the potential to automate various HR tasks, leading to a reconsideration of hiring strategies. Conversely, a study by FreshBooks reveals that the majority of small business owners do not see AI as a threat to their jobs or their employees’ jobs. In fact, 25% of small business owners are currently using or testing generative AI tools like ChatGPT, Google Bard, and Microsoft Bing.
In conclusion, as AI continues to reshape corporate practices, the advantages of AI chatbots like ChatGPT are increasingly evident. The time and resource savings realized by HR professionals demonstrate the potential of AI. However, it is crucial to approach AI integration in the workplace with care and balance, addressing concerns about job displacement. The goal is to harness AI to enhance productivity rather than viewing it as a direct threat. As AI technology progresses, maintaining a harmonious balance between human expertise and AI efficiency will be essential.