Most fixed-line broadband services in Pakistan are not meeting quality standards, according to the Pakistan Telecommunication Authority’s (PTA) latest Quality of Service (QoS) report for the second quarter of 2025. The survey reviewed 45 broadband providers in 22 cities and found that many failed to meet key performance indicators set by the authority.
A major issue highlighted in the report was high bandwidth usage—above 80%—by many operators. This means networks are overcrowded, especially during busy hours, leading to slow internet speeds for users.
The PTA also measured network availability. While many operators managed to meet the core node uptime target of 99.9%, several fell short. These included providers like Air Communication, Khan Telecom (Lahore), Ultra Link (Rahim Yar Khan), and Fiber Link (Karachi). When checking access node uptime (with a 99% requirement), more providers such as Multinet (Sukkur), PTCL (Havelian), and NTC (Quetta) also failed to comply.
Another problem was high jitter, which affects real-time services like video calls and online gaming. PTA found several operators, including PTCL (Peshawar) and One Click (Multan), had jitter levels above the acceptable 15 milliseconds. Some providers also had latency issues, with slow response times in both local and international connections. NTC (Hub), for example, failed in both categories. Pakistan broadband quality.
The PTA has officially notified all underperforming companies and provided detailed feedback to help them fix these issues. Improvements in traffic management, infrastructure upgrades, and better bandwidth distribution are among the suggested solutions.
