The Lahore Police Department has introduced a new policy framework for 2026 aimed at enhancing accountability and improving public trust. This initiative links the performance of station house officers (SHOs) and other personnel to feedback received from citizens. Under the new framework, all police officials, from constables to SHOs, are required to follow a standardized code of conduct and interact respectfully with visitors. Male visitors will be addressed as “Sir” and female visitors as “Ma’am,” emphasizing courtesy and professionalism at all police stations.
Officials stated that all police stations in Lahore will now function as citizen facilitation centers rather than intimidating spaces. The policy mandates that SHOs, muharrars, and other staff formally record feedback from every visitor regarding their experience, from entry to exit. Swift departmental action, including transfers or suspensions, will be taken against staff found guilty of rude behavior or misuse of authority. The framework also evaluates emergency helpline response times and patrol unit efficiency as part of overall performance metrics. Police checkpoints will follow similar standards, aiming to reduce harassment and unnecessary stoppages for commuters.
The new policy is expected to improve public confidence, ensure accountability, and enhance the overall image of the Lahore Police.
The MediaBites team congratulates the Lahore Police Department for taking this forward-thinking step toward structured reforms. By linking performance to public feedback, the department sets a benchmark for professional conduct and citizen-focused policing. This initiative demonstrates the importance of respecting citizens, streamlining services, and building a trust-based relationship between law enforcement and the community.
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