Foodpanda, one of Pakistan’s most popular food delivery apps, is facing heavy criticism as customers continue to report missing food items and poor handling of complaints. Many users allege that delivery riders have been keeping food or stealing from orders for months, yet the company has not taken effective action. Foodpanda rider theft complaints.
Several frustrated customers have shared their experiences online, saying they have lost thousands of rupees. One customer wrote:
“Extremely disappointed in Foodpanda. For the past few months, their riders have been keeping items and stealing 90% of the time. When I complain to Foodpanda, they don’t respond. Zero accountability. I’ve been robbed of thousands now!”
In response to these growing complaints, Foodpanda issued an apology:
“We’re really sorry to hear this. Repeated issues like these are completely unacceptable, and we understand how frustrating and costly it must be for you. To help escalate this immediately, could you please share your email ID or any recent order ID(s)?”
However, customers argue that this has been the standard response for months, with no visible changes in service or accountability. Foodpanda rider theft complaints. Many believe stronger measures are needed, including strict monitoring of riders and quick refunds for affected users.
As dissatisfaction rises, more customers are considering switching to other delivery platforms. Unless Foodpanda takes serious steps to resolve these complaints, it risks damaging its reputation and losing loyal users across Pakistan.
