Singapore Airlines has lost its “Best in the World” gong with Qatar Airways back on top after nabbing the coveted title at the prestigious 2019 Skytrax Awards.
Qatar also walked away with World’s Best Business Class, World’s Best Business Class Seat and Best Airline in the Middle East. It’s the fifth time the Middle East carrier has taken out the top gong at the awards, after losing the top spot in 2018 to Singapore.
Known as the Oscars of the aviation world, the World Airline Awards are handed out annually by Skytrax, the leading global authority on airline and airport service quality.
In its 19th year, the ratings are based on the world’s largest passenger satisfaction survey, which took place from September 2018 to May 2019 with online voting in English, French, Spanish, Japanese, Chinese and Russian.
This year passengers from over 100 countries voted on 300 airlines from around the globe, while Skytrax said there were 21.65 million eligible entries.
Australian airline Qantas made a return to the top 10 list for the first time in three years, after coming in at 11th spot in 2018 and slipping to 15th position in 2017.
Virgin Australia came in at 25th, down from their 22nd ranking in 2018.
In a statement, Skytrax CEO Edward Plaisted admitted not everyone would agree with the rankings’ assessment.
“While every winner may not be the favourite of everyone, those that disagree should understand that these are the Passenger’s Choice Awards.”
Jetstar came in at 53rd overall, dropping from 46th position in 2018, while Air New Zealand was ranked 16th. Jetstar however ranked third in the ‘World’s Best Long Haul Low-Cost Airlines’ and sixth in the ‘World’s Best Low-Cost Airlines’ for 2019.
Fiji Airways was awarded first place in the “Best Airline Staff in Australia Pacific” category, which recognises the combined airline staff service for both on-board and ground staff, in the Australia Pacific region through passenger feedback and Skytrax evaluation.
The World’s Top 10 Airlines of 2019
1. Qatar Airways
2. Singapore Airlines
3. ANA All Nippon Airways
4. Cathay Pacific
6. EVA Air
7. Hainan Airlines
8. Qantas Airways
10. Thai Airways