On Monday morning, the Wall Street Journal reported that Samsung plans to delay the April 26 U.S. release of its foldable phone until “at least next month.” The Journal’s report comes from “people familiar with the matter,” and stands in contrast to Samsung’s April 17 statement that it would stick with the phone’s U.S. launch plans.
There was further bad news to Samsung’s Galaxy Fold attack on Monday after several screen-related incidents over the past week that made units of early production unusable. Samsung will postpone its Friday shift, till at least in May, the Wall Street Journal reported.
This report was followed by a tweet by Engadget Richard Lai on Sunday about the postponement of Tuesday and Wednesday launch events in Hong Kong and Shanghai.
Incidents with Fold’s plastic display sparked doubts among tech fans, leading to doubts about the durability of Samsung’s $ 2,000 phone and the concept of flexible devices in general.
CNET’s Galaxy Fold tester stayed intact, and we contacted Samsung for the reported screen issues. Samsung did not respond to a comment request about the obvious delay in launching the phone worldwide.
According to Samsung spokesman, the date for the US launch on April 26 is still on schedule, according to The Wall Street Journal Samsung had the option to revise the start date or support message on the packaging to inform the new owners of Galaxy Fold that they will not remove the plastic film that protects the polymer screen.
The evaluators found that dusting a plastic film from a 7.3-inch screen inside, which consists of a thin film of flexible plastic instead of glass, immediately, rendered the phone unusable. They found out that the left half of the Galaxy Fold gleamed brightly, and the other discovered a projection under the screen that caused a noticeable distortion of the screen image, probably through the remains that had broken under the screen.
Foldable phones are a brand new concept that appeals to the world of the phone. The design should provide people with a double screen space on a device small enough to carry, unlike today’s pocket-sized devices. But the enormous cost – Galaxy Fold starts at $ 1,980 – the concern about the durability of a flexible screen and hinges can jeopardize the overlap of the phone. Huawei also announced a folding device, Mate X, and for Motorola it should have a foldable Razr.
The Galaxy Fold incident also brought Samsung under heavy scrutiny as consumers and industry experts find parallels with Samsung’s Galaxy Note 7 double deduction of 2016 after numerous reports have reported that the battery overheats and is sometimes burned. Galaxy Fold screen issues have “damaged” phones, but are not reported to cause fire or other damage to people and property.
Samsung said last week that it personally examined the screening units to determine the cause of the problem with the screen: “A limited number of early Galaxy Fold samples were sent to the media for review and we received several reports on the main screen We will examine these units carefully to determine the cause of the problem. ”
Samsung has confirmed that it has delayed the U.S. release of the Galaxy Fold, and will announce the new date “in the coming weeks.” The problems reported in review units by tech journalists contributed to the decision to hold off on releasing the phone. Samsung will be making changes to the devices to improve the durability of the display, and make communication about the protective layer clearer.
Here is Samsung’s statement in full:
We recently unveiled a completely new mobile category: a smartphone using multiple new technologies and materials to create a display that is flexible enough to fold. We are encouraged by the excitement around the Galaxy Fold.
While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience.
To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.
Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.
We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.
We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding.